Refund policy
RETURN POLICY
At ROLLBLISS™, our mission is to provide our customers with high fashion jiu-jitsu apparel. We understand that sometimes, a product may not meet your expectations. Therefore, we offer a hassle-free return policy.
Money Back Guarantee/Refund Policy
RollBliss upholds an industry-leading, hassle-free return policy for our clients. Our commitment to customer satisfaction is reflected in our straight forward refund process. If you need to return an item, please do so within thirty days of purchase to receive a full refund to your original payment method, exclusive of shipping fees. We kindly request adherence to the following conditions:
1. A refund will be processed only after the item has been received by us. Please note that return shipping is the responsibility of the customer.
2. Refunds will be credited back to the original form of payment and will cover the cost of the item excluding any shipping expenses.
3. Please be advised that all custom-made items are considered final sale and are not eligible for return or exchange.
We appreciate your understanding and are here to ensure that your experience with RollBliss is nothing short of excellent.
How to Return
1. Contact Us: If your order was placed within the last 30 days, you can use this link to fill out our return form and begin the process.
2. Shipping: Pack the item(s) securely and include any related accessories or documentation. Attach the shipping label with a tracking number to the package and drop it off at the specified carrier location. We can generate a return label which will need to be paid for at your local post office or UPS pickup point. We will not cover the cost of shipping back to you.
3. Processing: Returns are processed within 7-10 business days after we receive the returned item(s). We will inspect the item(s) and process your refund or exchange as requested.
Defective or Incorrect Items
If you receive a defective item or an item that is different from what was ordered, please contact us immediately. We will arrange for a replacement and cover all associated shipping costs.
Please note that we are unable to generate return shipping labels for international addresses. If you would like to exchange from an international (non-U.S. address), please return your item(s) to us with a note stating your order number and return/exchange request. Our team will proceed accordingly. If exchange items have been requested and you return within the 30-day window, you will cover the cost of any exchange items being shipped back to you.To initiate a refund, please contact our customer happiness team at info@rollbliss.com with your order number.
RollBliss Kimonos
5401 FM 1626 STE 170-261
Kyle, Texas 78640
U.S.A