Charge Backs & Fraud Protection

Chargebacks & Fraud Protection

Zero-Tolerance Policy: Chargebacks & Fraud

RollBliss operates with integrity and expects the same from its customers. If tracking confirms that an order was delivered to the address provided at checkout, and a customer files a chargeback or dispute claiming non-delivery or unauthorized transaction, RollBliss will treat the matter as suspected payment fraud.

We maintain detailed documentation for every transaction, including:

• Carrier delivery confirmation with timestamp

• GPS delivery verification (when available)

• Shipping address confirmation

• Order confirmation records

• IP address and checkout verification data

• Device and payment authorization records

• All customer communications

• Legal action will be taken by RollBliss

Every fraudulent dispute will be aggressively challenged with the issuing bank and payment processor.

If a customer receives merchandise and initiates a chargeback in bad faith, RollBliss reserves the right to:

• Submit complete evidence packages to the bank

• Report the activity to fraud monitoring networks

• Ban the customer permanently from future purchases

• Recover the full value of merchandise

• Recover shipping costs and chargeback fees

• Pursue legal remedies where applicable

Chargebacks filed after confirmed delivery are not taken lightly.

RollBliss will fully defend its business, its inventory, and its brand.

Fraudulent disputes will not be tolerated.