Lost or Missing Package Policy

At RollBliss Kimonos, LLC, we strive to provide exceptional service to our valued customers. However, we understand that occasionally packages may go missing or become lost in transit. Please review our policy below regarding lost or missing packages:

1. Confirmation of Delivery:
We rely on tracking information provided by our shipping carriers, such as USPS, to confirm the delivery status of packages. Once a package is marked as delivered by the carrier, we consider our responsibility fulfilled.

2. Customer Claims of Non-Delivery:
  If you believe that your package was not delivered despite confirmation from the carrier, please reach out to us immediately. We will work with you to investigate the matter and determine the best course of action.

3. Investigation Process:
We will initiate an investigation with the shipping carrier to determine the whereabouts of the missing package. This may include verifying the delivery address, checking with neighbors or building management, and reviewing any available surveillance footage if applicable.

4. Possible Resolutions:
Depending on the outcome of the investigation, we may offer the following resolutions:
 - Reshipment of the missing items at no additional cost.
 - Partial refund or store credit.
- Assistance with filing a claim with the shipping carrier or insurance provider, if applicable.

5. International Orders and Customs:
For international orders, once the package reaches customs in your country, RollBliss Kimonos, LLC relinquishes responsibility for any further delays, taxes, or fees imposed by customs authorities. It is the customer's responsibility to ensure compliance with customs regulations and to pay any additional charges that may apply.

6. Communication and Transparency:
We are committed to maintaining open communication with our customers throughout the process. We will provide regular updates on the status of the investigation and work diligently to resolve any issues in a timely manner.

7. Policy Acceptance:
By making a purchase on our website, you acknowledge and accept our lost or missing package policy.

Contact Us:

If you have any questions or concerns regarding our lost or missing package policy, please don't hesitate to contact our customer service team at info@rollbliss.com. We're here to assist you every step of the way.

Thank you for choosing RollBliss Kimonos, LLC. Your satisfaction is our top priority.